Refund Policy
Effective Date: July 15, 2025
Website: https://digitalpacific.in/
Contact: +91 99629 22127
1. Overview
At Digital Pacific, we are committed to delivering high-quality digital marketing services, including SEO, social media marketing, PPC, branding, and web development. Before initiating any project, we work closely with clients to ensure full clarity and mutual understanding regarding the scope of work, timelines, and deliverables.
2. No Refund Policy
Due to the nature of digital marketing and custom services, we maintain a strict no-refund policy. Once payment is made, it is considered final and non-refundable, regardless of usage, results, or perceived value.
This policy applies to:
One-time service fees
Monthly retainers
Project-based pricing
Consultation or strategy sessions
3. Why Refunds Are Not Offered
Our services involve time, expertise, and strategic effort tailored specifically for your business. Once a project is initiated:
Resources and man-hours are allocated
Campaigns or assets may be deployed
Work may begin immediately or within agreed timelines
As such, refunds are not feasible, even if you choose to cancel early or are unsatisfied with interim results.
4. Client Responsibility
Before making a payment, it is your responsibility to:
Read and understand our service offerings
Ask questions to clarify project scope and expectations
Provide necessary inputs and approvals in a timely manner
We expect full cooperation to ensure the success of your campaigns or projects.
5. Exceptions (If Any)
In rare circumstances, at our sole discretion, we may choose to offer a partial or full refund based on specific factors such as:
Duplicate payments
Erroneous transactions due to technical issues
Such exceptions are reviewed case-by-case and are not guaranteed.
Upon completion of review, the refund will be credited within 5-6 days to the original source of payment method.
6. Disputes and Chargebacks
We encourage clients to contact us directly in case of concerns. Initiating a chargeback without communicating with us first may result in suspension of services and legal action.
7. Contact Us
For any questions regarding our Refund Policy, please reach out to:
Digital Pacific
Chennai, Tamil Nadu, India
+91 99629 22127
https://digitalpacific.in/